Responsible Gaming

Gaming Should Be Entertainment

At Fair Go Casino, we believe that online gaming should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or generate income. It carries financial risk, and you should only gamble with money you can afford to lose.

We are committed to promoting responsible gaming practices and supporting the wellbeing of our players.

Age Verification

Fair Go Casino is strictly for players aged 18 years and over (or the legal gambling age in your jurisdiction in Australia). We take age verification seriously and reserve the right to request proof of identity and age at any time.

If you are under the legal gambling age, please do not access or use our platform. Parents and guardians are encouraged to use parental controls to prevent underage access to gambling services.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, it may indicate a gambling problem:

• Chasing losses by gambling more to try to recover money lost
• Gambling with increasing amounts of money to achieve the same level of excitement
• Hiding or lying about the amount of time or money spent gambling
• Neglecting family, work, education, or other responsibilities due to gambling
• Experiencing mood changes (irritability, anxiety, restlessness) when unable to gamble
• Borrowing money or accumulating debt to fund gambling
• Failed attempts to cut down or stop gambling
• Using gambling as an escape from problems or negative emotions
• Jeopardising relationships, career, or educational opportunities

If you recognise any of these warning signs, we encourage you to seek support immediately.

Self-Help Tools & Controls

Fair Go Casino provides a range of tools to help you maintain control over your gaming activity:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specified period (daily, weekly, or monthly). Once this limit is reached, you cannot deposit further until the period resets.
• Loss Limits: Set a maximum amount you are willing to lose during a specific timeframe. Your account will be restricted once this limit is reached.
• Reality Checks: Receive periodic pop-up notifications during your gaming session to remind you of how long you have been playing and how much you have wagered.
• Session Time Limits: Set a maximum duration for your gaming sessions. You will be logged out automatically when the time expires.
• Self-Exclusion: Temporarily or permanently exclude yourself from Fair Go Casino and other participating operators. During self-exclusion, you will be unable to access your account or place bets.
• Account Closure: Request permanent closure of your account if you wish to stop gambling entirely.

To access these tools, please visit your account settings or contact our customer support team for assistance.

Support & Help Organizations

If you or someone you know is struggling with problem gambling, please reach out to one of the following organisations:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Free, confidential online counselling and support service for problem gamblers across Australia.
• Gamblers Anonymous Australia
  A peer-support fellowship offering meetings and support for people affected by gambling problems.
• National Gambling Helpline
  Call 1800 858 858 (available in most Australian states) for confidential support.

International Support

• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Free, confidential advice and support for problem gamblers in the UK.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling in Great Britain.
• Responsible Gambling Council (Canada)
  Website: www.responsiblegambling.org
  Resources and support for problem gambling in Canada.
• National Council on Problem Gambling (United States)
  Website: www.ncpgambling.org
  1-800-GAMBLER Helpline for confidential support in the US.

Need Help?

If you are experiencing difficulties with your gambling, or if gambling is causing problems in your life, please seek help immediately. There is no shame in asking for support — professional counsellors and support organisations are available to assist you.

Contact one of the organisations listed above or speak with our customer support team. We can help you access self-exclusion options and connect you with appropriate support services.

Remember: Help is available, and recovery is possible.